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about reservation fake and reservation didnt come

We love too use booking, only bad thing are the fake reservations or guest how didnt come. This weekend we got 3 times one night and nobody comes.

the last one was today, telefone number is false. friday to saturday the girl change her mind on saturday morning, friday reserving at 5 am and cancel at miday. 

How can i charge them? 

please help me with information, thanks


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Manoir le Louis XXI 1 year ago

Madame, bonjour, Manoir le Louis XXI en France, 59241 Masnières, nord France...nous rencontrons les mêmes problèmes mais aucune aide de Booking...désolant, lorsque nous n'assumons pas une réservation, nous devons payer un autre logement plus haut de gamme mais lorsque le client ne vient pas, Booking ne fait rien pour récupérer malgré nos conditions de location !!!

Nous venons d'avoir 2 fois de suite ce weekend, deux fausses réservations...des arnaques trainent sur le dos de Booking...que faire ???

Vous souhaitant courage...cordialement, Thierri & Patrice, propriétaires Manoir le Louis XXI.

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Gayane Harutyunyan 1 year ago

I have the same situation.The guest reserved  an apartment for a week and there is no any correct information about him,tel.number is incorrect,can’t call him.Why booking doesn’t check all information about guest?

I want to check his credit card too.I am so disappointed in booking