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The account has been disabled for security reasons

Hello! 
I have a problem, I registered on your site, I passed the location verification! Started to work actively, I have positive feedback about my work, on the page bookings.com.

According to the rules I had a prepayment for accommodation, I accepted the prepayment from my guests, waited for them to move in, but after a while my apartment was blocked by support. I contacted support but I didn't get a normal answer, they said they will call me back, I am waiting for a call within a month.

Please give me my account back! Restore it! I have accepted payment from guests, I need to check them in.

 

My e-mail account is -  tabakanazarii41@gmail.com

My ID and Name property - 11266440 Прекрасные апартаменты в Новом Гудаури Теплые рядом канатка