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Adding Links in Guest messages

Can anyone assist. To help with contactless check ins, following the recent Covid19 travel restrictions. Id like to send an online Guest Registration form to our guests in advance. Is there a way to insert a link into a message template which will redirect them to our form.


Profile picture for the user j
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jaybeegee 3 years ago

Hi! Not sure I am following the question ... can you not simply include the link url to the form in the message body as http:www.urlgoeshere.com sort of thing? 

Alternatively you can copy the longish client email address from the booking (one assigned by booking.com) and email client directly using your mail client (eg. gmail) and attach the form (you will find the thread in the bdc mail portal). 

Does this work?

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Lycia Rooms + 3 years ago

Thanks I can do all of these options. and have resorted to doing this. unfortunatly the guest still neeed to copy and past the link to ther web browser. which is what I really wanted to avoid.

 

No worries I can live with this for now.

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jaybeegee 3 years ago

Not sure if the bdc email portal accepts html tags but you might want to try coping this text in the email msg body as a test and update the url to the form! it might be clickable!

 

<a href="https://www.google.com/">Click here to access my self check in form example!</a>

 

 

 

 

 

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Lycia Rooms + 3 years ago

Thanks I'll give that a go. and see what happens

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klimis hotel 2 years ago

I have the same problem as you.

But as it checks out the guest can click the link if they are logged in from a browser.

The can't click the link if they are from the mobile application.

Did you find any workaround after all?

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Hotel Tenner 1 year ago

Hello people!
Please excuse my terrible English, but I have the solution to your questions.

Links etc. or generally any HTML mail elements are not displayed in Booking.com Messenger from Guest/Pulse. There is also no possibility to highlight URLS.
But now comes the big but:

The mail address generated for the guest by booking.com (...@guest.booking.com) can be contacted via your mail client program (e.g. Outlook). Interesting is that you can send HTML mails, even directly from the PMS program. These sent messages then also land at the mail address specified by the guest, which is not visible to the hotelier himself.
This is the best way to send professional mails via Outlook to the guest. Important: If you send your messages this way, they will not appear in Booking.com Messenger, which unfortunately only supports plain text messages. 

I hope I could help you a little bit, also I came across it as a hotelier only by trial and error....

Have a nice day!

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contact.alizes… 7 months ago

Hello, Sorry, English is not my mother tong too but do I understand right that if the message containing a link is sent through the alias email (as an email), the link will not be blocked or removed?

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Pere Escortell 4 months ago

This issue of not being able to send links to clients is still ongoing. The fact that Booking.com keeps changing its policies and filters to avoid links makes it even more frustating. 

 

I need to send links for Early Check-in as I manage my property remotely. I don't get the personal email from the guest, only the guest.booking email account and his/her telephone number. So I am left with four options: 
 

  1. Send info via chat doing copy/paste. Links are not clickable on the browser but they appear as clickable if check from the phone , via Pulse.
  2. Send info via Whatsapp doing copy/paste. This works fine, but personally I don't think it looks very professsional to send this long texts via Whatsapp. Also, I have a personal pictures in my Whatsapp profile.
  3. Send info to his/her guest.booking email: Nowadays these emails land at the same chat, which is handy to keep the conversation in one channel, but any formatting on the original email is deleted. I even experienced emails blocked or cut if they contain links. 
  4. Ask guest his/her personal email: If they try, then Booking in some cases deletes the message containing their email address automatically. The problem is that many people don't even try, they simply wait to approach the date of check-in. And that's fine, but I want to send them the info ASAP so they are aware (or at least they have all the info to be) of what I am asking for to use my property. 

Any ideas?