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Adding Links in Guest messages
Can anyone assist. To help with contactless check ins, following the recent Covid19 travel restrictions. Id like to send an online Guest Registration form to our guests in advance. Is there a way to insert a link into a message template which will redirect them to our form.
Hi! Not sure I am following the question ... can you not simply include the link url to the form in the message body as http:www.urlgoeshere.com sort of thing?
Alternatively you can copy the longish client email address from the booking (one assigned by booking.com) and email client directly using your mail client (eg. gmail) and attach the form (you will find the thread in the bdc mail portal).
Does this work?
Thanks I can do all of these options. and have resorted to doing this. unfortunatly the guest still neeed to copy and past the link to ther web browser. which is what I really wanted to avoid.
No worries I can live with this for now.
Not sure if the bdc email portal accepts html tags but you might want to try coping this text in the email msg body as a test and update the url to the form! it might be clickable!
<a href="https://www.google.com/">Click here to access my self check in form example!</a>
Thanks I'll give that a go. and see what happens
I have the same problem as you.
But as it checks out the guest can click the link if they are logged in from a browser.
The can't click the link if they are from the mobile application.
Did you find any workaround after all?
Hello people! Please excuse my terrible English, but I have the solution to your questions.
Links etc. or generally any HTML mail elements are not displayed in Booking.com Messenger from Guest/Pulse. There is also no possibility to highlight URLS. But now comes the big but:
The mail address generated for the guest by booking.com (...@guest.booking.com) can be contacted via your mail client program (e.g. Outlook). Interesting is that you can send HTML mails, even directly from the PMS program. These sent messages then also land at the mail address specified by the guest, which is not visible to the hotelier himself. This is the best way to send professional mails via Outlook to the guest. Important: If you send your messages this way, they will not appear in Booking.com Messenger, which unfortunately only supports plain text messages.
I hope I could help you a little bit, also I came across it as a hotelier only by trial and error....
Have a nice day!