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Agoda bookings with booking.com confirmation
Anyone else find it extremely annoying that we recieve a booking via booking.com, all details are in booking.com, and then the guest shows up with agoda booking with different details on the room type than what the booking.com booking was for?
we dont have an agoda listing so assuming booking.com send our details to agoda website, but in the process transfer the incorrect details.
Annoyed!!!!
and booking.com so called helpdesk just send the standard speal ' your details come from your channel manager and booking.com have no input on your pricing or room detials''
Bla bla bla.
Those are "branches" or affiliate partners. The same when you receive a booking from Expedia, but the guest booked via Hotels.com. It's a common practice.
Common
Guest booked through Agoda came though from Booking.com. Charges between Agoda and Booking.com did not match, room did not match and the cancellation policy did not match. Credit card Booking.com used did not match guest documents.
How do you know that guest booked through Agoda and that you received this booking via booking.com? Is it somehow marked?
Because on the Agoda paper work that the guest arrived with it had a ref to Booking.coms booking number.
Perhpas you can try to contact them and request a sync with Booking.com data at least. I was in contact with ps-europe@agoda.services and supoosedly did that. I have a problem with Agoda that there are still 15 year old property photos and I am not able to access and delete this. Permanent removal of my property on Agoda would be best, but it looks like it is not possible to do that at all.
In our case this practice only began about one month ago. And YES! we, too, find it most annoying! Just because it is "common" does not mean it is good practice. And worst of all: both companies so far never took the trouble to inform their "partners" :-( ….
Same here, the phone number is not the real phone number and can't contact the guest by message also
yes. i too agree, we are unable to contact the guest also and booking.com customer care also dont have the details..booking.com should take some responsibility to sort such issues
Guest booked through Agoda came though from Booking.com. Charges between Agoda and Booking.com did not match, room did not match and the cancellation policy did not match. Credit card Booking.com used did not match guest documents.
I have lost a booking this morning due to exactly the same reasons as others have expressed.
The guest stated “ in their experience if it’s been this difficult now it could only get worse”
They didn’t want the hassle. Their payment was declined, guest re entered their card details but Agoda system still shows declined.
I was to receive $688 if guest booked direct through booking.com they would be paying $150 more .
I would not call it a transparent, or ethical business operations by booking.com or Agoda
Guest booked through Agoda came though from Booking.com. Charges between Agoda and Booking.com did not match, room did not match and the cancellation policy did not match. Credit card Booking.com used did not match guest documents.
Yep dam wrong business operations
I do hope booking.com has access to this thread as I’m sure we’re not the only few people who this happens to.
Wondering if it’s better to complain to them directly via extranet email?
ive spoken and emailed our booking.com account manager, and unfortunately they are more useless then square wheels on a car.
All they want is to take commission.
on another issue, trivago is getting sued in australia for again misleading customers. We paid trivago $600 a year to have our direct website price on their main screen / search but was never shown. their 'best price' deal is a scam.
these American companies just ripping money from people.
Guest booked through Agoda came though from Booking.com. Charges between Agoda and Booking.com did not match, room did not match and the cancellation policy did not match. Credit card Booking.com used did not match guest documents.
Same here, I recieve booking with wrong phone number and guest doesnt event show up or reply to my messages, when i contact booking.com they say we will contact then vanish, atleast guest should cancell the reservation but dont even do that, this is becomming very bad experience with booking.com partners
Guest booked through Agoda came though from Booking.com. Charges between Agoda and Booking.com did not match, room did not match and the cancellation policy did not match. Credit card Booking.com used did not match guest documents.