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Annulation from guest because of Death family member - Refund?

Hello Booking landlords, 

recently a guest cancelled their reservation because a family member died. Now they want a refund. Who needs to pay the refund in such exceptional cases? Booking or I as the person who rents the apartment? 

Thank you for your advice. 


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BrookAve 1 year ago

If its a non refundable rate then no none.

Keep it simple, and ignore the alleged excuse.