Arrival today

The customer rang us directly a couple of days ago to say they wanted to cancel as they were having an operation yesterday. I told them to cancel via booking.com but they have not done this. what do I do if someone else turns up saying they have come instead? we actually don't know who if anyone is coming. please give me some advice


BrookAve 1 year ago


indeed they have 5 ways of talking to CS on booking.com


message PS team 



contact partner support via 3 methods below



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Profile picture for user greenharborpatong.outlook.com f
Fluff (new account) 1 year ago

Depends a lot on your system for receiving payment. 

If payment at property on arrival;

A) Booked customer does not arrive = no stay, no pay. You will not see this payment.

B) If a different customer arrives, use your best judgement (i.e. take the money and run :-)   )

If payment taken by BDC on your behalf or taken directly by you in advance;

A) Booked customer does not arrive, mark them as a "No show" in extranet and.... take the money and run!

B) If a different guests shows up, use your best judgement, make them pay for their stay which allows you to refund the original booker if you wish, if they don't want to pay, reject them. Then, mark original booking guest as no-show and.....



TAKE THE MONEY AND RUN!!!!   :-)  :-)  :-)