You have posted this on the partner forum so we cannot help further with this unless you explain in more detail. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
Are you part of Risk Free Reservations. Help seems to show it is part of that.
https://partner.booking.com/en-us/solutions/risk-free-reservations
You have posted this on the partner forum so we cannot help further with this unless you explain in more detail. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us