Blackmail/ prostitution/ guest/ bad score
We got a 1/10 from a guest who wanted to get in with a prostitute. Guest clearly blackmailed the manager.
As per Colombian law and thanks to the integrity of our staff, we have strictly prohibited such illegal business. We are confident that Booking.com does share these values of law compliance too.
However so far we haven't received any support from Booking.com.
Could you please advise on how to proceed to avoid to be penalized / blackmailed again?
Thanks beforehand for your support,