i
Inactive user

Blocking a Guest from Booking in Future

Had a guest recently whose group left the house in a real mess.

Have discovered the option to block guests from booking in future, and would like to block this guest from booking again. But before doing so, would like to know:

Are guests informed that they have been blocked?

I do not want to risk receiving a bad review and losing my 9.8 rating, if the guest responds to being blocked by writing a negative review.

Any advice greatly appreciated.


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Zoo 11 months ago

It should be written if you hit the button report misconduct. I couldnt see any information that they report it to a guest but it will be a general note in his profil of how many times this guest was reported about a misconduct (what can be a problem for him).

I
Inactive user
11 months ago

Yes, it may be a problem for him, but much worse problem for me if I lose my well earned 9.8 rating. 

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Zoo 11 months ago

You cant do anything about it if the review isnt against the rules. Booking ignores you and sends you the sam bla bla bla message until you figure out that they dont support partners.

A guest can book, dont show up and leave a rating with 1/10 and you cant do anything about it. Or rate for example all subcategories with 10/10 and overall rating for example 3/10. The only thing you can do is to advert on other platforms too like Airbnb and Vrbo (Expedia) and give booking.com the highest price. Price comparisons will recognize this or the guest will do research and book the better price.

I
Inactive user
11 months ago

Thanks, yes I know how and where to block a guest. My question is just regarding wether the guest is informed. 
It’s concerning, as if one blocks guests prior to them writing a review, they could then write a negative review as a reaction to the blocking.  

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Zoo 11 months ago

Its not written that booking will report it to the guest and I dont care about it if they do it. I did it many times. Its better to report a misconduct and block the guest. Booking deletes reviews anyway and doesnt show bad ratings first of all. A guest has to check it and if your rating is good guests will book anyway. My experience and I received a few 1/10 ratings from strange people AND no-shows. By the way I also report and block guests who rated 5/10, 6/10, 7/10 as an overall score because of misconduct and stupidity (sorry but its true and it starts with not respecting the house rules).

I
Inactive user
11 months ago

In tesponse to:
Its not written that booking will report it to the guest and I dont care about it if they do it.


I don’t really care either if the guest is informed, in fact they should be informed, and know their behaviour is reported for other hosts to see.


My concern is when they are informed. I don’t want them to write a review of my listing biased by the fact they were blocked.

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Zoo 11 months ago

So is it better they rate bad and you dont block them?

But if a guest damages something and you report the damage of course they will contact the guest. Thats for sure. I know it because I experienced it and the guest didnt write a review until today.

And this doesnt matter I report everyone without exception because I dont let some bad people blackmail me.

I
Inactive user
11 months ago

No, of course not. I think there’s a misunderstanding here of the issue I’m raising. But thank you for your comments. 

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Zoo 10 months ago

you have a button report misconduct. if you press on it you will see the time frame. its within 7 days. starting with the day of arrival.

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VILLA ELLEO 11 months ago

Zoo, Interesting you say that booking.com deletes reviews.... yes after they've sat there for 3 years. We've only ever received 2 reviews below 7/10 (1 x 1/10 and 1 x 3/10) and our hard earned 9.6/10 review average plummeted from 9.6/10 (which showed us on B/C as "Exceptional") down to 9.2/10 and no longer "exceptional"

Worth noting also is the fact its taken us 4-5 years to lift our average review score from a very healthy 9.3 in 2017 up to 9.6/9.7 in 2022 (after a difficult 2 years of operating a villa throughout Covid) and 2 nasty, completely uninformative reviews, have undone years of hard earned work. We took pride in trying to improve our average review, but it's too open to misuse by what Zoo refers to as Strange People.

Be wary of those strange people, because when they do leave a nasty review, they also don't leave comments - in the knowledge you can't reply to them publicly - and getting booking.com to delete it is a complete waste of time. Even if it's obviously an attack on your business, they won't lift a finger to help.

Ian, it would pay to check the guest isn't notified as you're 100% correct, as he'll just exact his revenge and award you a f......u 1/10 with no comment. Experience tells us, that you'll never get that removed by booking.com until it drops off after 3 years. Or you could spend the next 3 years attempting to get them to remove it....

 

 

 

I
Inactive user
11 months ago

Hi Villa Elleo,

yes, that’s exactly what I’m trying to find out here, but without much success unfortunately.

Thanks 👍🏻

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Zoo 11 months ago

This is so ridiculous (but also funny). I reported a guest who damaged and left my property to booking.com. The guest said he didnt do anything wrong and didnt damage anything. So booking.com didnt mark the guest with a misconduct in the past in his profile.

So, if a guest writes a bad review or leaves a bad rating without writing something as an owner you cant do anything about it. The bad rating stays for 3 years visible in your profile.

This is the perfect example that booking.com prefers guests more than owners.

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Koli Vranac 11 months ago

Hello everyone

We just had very difficult situation 

We had reservation of guest who never came and it was impossible to contact that guest. However, that reservation was marked as non show but still guest left review telling that apartment is not good inside, expensive etc... even if he/she never arrived nor enter in our rent apartment. 

NOW, we wrote to booking but they said that is not possible to remove booking because it> 'that the review did not violate any of BOOKING principles'

We are very frustrated now and we do not want to pay commission and to continue with booking, because they told us that non show and non existing guest still can write review!

Isn't that abnormal policy and non sense?!

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VILLA ELLEO 11 months ago

If you’re looking to booking.com rules and regulations to make any sense, you’re wasting your time. They more than often back the guest (even when they have clearly acted in appropriately) and does nothing for the host who has a valid case. We’ve given up trying to right a wrong, but have been given no assistance by booking.com  
It would be nice to think somebody at B/C read some of these comments from disgruntled owners (partners) but clearly they don’t, or worse still do, but don’t do anything about it….

 

 

I
Inactive user
11 months ago

Thanks everyone for the comments. All I really wanted was a straight answer to my question:

’Are guests informed that they have been blocked?’

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Zoo 11 months ago

and i wrote you:

 

It should be written if you hit the button report misconduct. I couldnt see any information that they report it to a guest

but if you report a damage and asking for a refund. of course they will report it to a guest.

blocking shouldnt be reported to a guest. that doesnt make sense to report a blocked guest. your guest wont see you in search results anymore if you blocked him.

if you are not sure and the answers are not enough for your, ask your straight question to the booking support.

I
Inactive user
11 months ago

🙄 it wasn’t personal

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Fiona van Aswegen 5 months ago

Sorry to start this up again 6months later, but I would love to know if you ever got a straight answer to your question? 

I have exactly the same situation and would like to know the answer before I submit a report to block the guest!

 

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Zoo 11 months ago

This is what booking.com writes about reporting misconduct. I think that means that they dont report to the guest automatically that you have blocked him. But if he wants to book your place in the future again and cant, he can ask booking.com why and they could tell him:

By submitting this report, you:

 - Confirm that the information provided is truthful and accurate

 - Agree that the information provided may be shared with the guest that is the subject of your comments (including the context of a data subject access request or a question by the guest as to why he/she is blocked from reserving at your property) as well as with third parties (including law enforcement).