My Calendar is clearly showing a booking from another site and Booking.com have accepted a booking which overlaps.  Why has this happened?    I can't find a phone number for owners to ring Booking.com to find out why this has happened. I see there is a comment to look in my inbox in my extranet but I can't see an Inbox?


BrookAve 2 years ago


Hi susan,


 that is normal if you are not using a 3rd party service  called Channel manager.

And to be 100% clear BdC did not accept it you did, as its your responsibility to manage the calendar and other OTA channels.


So while I agree its a pain and wish there was a channel manager service built -in , this has been know for many years .


have a look at syncbnb.com , or cloudbeds, nobed, beds24 etc...



You can contact Partner Support to arrange cance lit or better yet dont do that and just contact the dobule booking contact foe guest and advise of change of dates as it is not a valid booking.


Be creative about it, some might offer a direct booking offer , 3 for 2, or a free night out of 7 etc.


Last thing you want is to have to pay relocation invoice if you get BdC Partner support involved.


All contact info is below and where the Inbox is .




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox