Booking is Cancelled for 11th July but the calendar is still showing 'Not Available'


My property address 252 Charlton Road, Harrow, London - HA3 9HJ (UK). Yesterday, the guest cancelled the booking of 11th July 2021 but the calendar is still showing occupied. Please mark the day as available as we need to avail Euro 2020 Final Day.


Chetan Sanghavi

Mob ***

BrookAve 2 years ago


If the reservation on extranet list shows still active then it has not actually been cancelled by  guest,


Message the guest to do it properly :

  1. Guest logon to your account  , click reservation, click cancel to initiate.
  2. Guest contact CS on main website to initate it


How To - Cancellation Handling




contact partner support.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox