Booking a closed room

Has anyone else had a booking come through even though all your rooms have been closed off the the whole month?  I would like to know how and why this happens, TIA

BrookAve 2 years ago


Are you listing on other OTA websites too?



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Injune Motel 2 years ago

All sorted, thank you - my mistake, it was for the following year!