booking refusal

What to do if guests after booking in check-in time change his mind and cancel booking?

b

11

BrookAve 1 year ago

welcome

so as long as its just the guest being difficult and unreasonalbe ,
AND
the rate is NON Refundable, and they have prepaid, then they will not be refunded.
if they didnt prepay then there is nothing to claim unless you can collect before they leave
but if there is a genuine reason like something actualy wrong or bad like a leak , wet bed etc then i would

no one here but us leprechauns , contact partner support.

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