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bookings/coronavirus
I am a host in New Zealand and the Coronavirus is starting to take effect. I have had many cancellations for April, leaving only one remaining booking for the 24th. I had not opened my calendar for May. I have bookings for the next week and then a gap 30 days. Government advice is not to travel unless urgent. Everyone arriving to NZ has to self isolation for 14 days although the booking is a New Zealander. Can I can cancel the booking at the end of April without being penalised?
Possibly of relevance - I have health concerns & my son is current in self isolation.The number of coronavirus cases in NZ almost doubled yesterday from the previous day. Thank you
The FC conditions apply to the following reservations
As of March 18th
Please note that domestic travel is not subject to Force Majeure unless mentioned otherwise.
New Zealand
All reservations made for properties in New Zealand by travellers coming from or travelling via mainland China or Iran with a check-in date between 16 March and 31 March 2020 (including).
In addition to the above-mentioned areas, FC also covers individual cases wherein a traveller cannot reasonably be expected to travel/stay (e.g. an infection in a hotel outside FC regions mentioned in this communication).
How does the cancellation process work?
Should a guest look to cancel or modify the dates of a reservation, either through our website, our self service tool or via Customer Service, we will facilitate the completion of that action.
By using the self-service app, guests can cancel the reservation themselves without requiring additional actions from either the property or Booking.com.
If a guest reaches out to your property to request a cancellation or a rescheduling of their reservation, you can handle this request yourself. There is no need to refer guests to our Customer Service Center. Information on how to handle these reservations can be found here.
We will continue to monitor the situation closely to ensure the safety of all partners and guests and will update this communication regularly.
France
All reservations made for properties in or by travellers from France and the French territories, with a check-in date between 17 March 2020 and 1 April 2020 (including), excluding travellers able to travel based on the exceptions made by the French government. Domestic travel is also subject to our Force Majeure conditions.
Russia
All reservations made for properties in Russia with a check in between 18 March 2020 and 1 May 2020 (including).
Australia
All reservations made for properties in Australia with a check in between 15 March 2020 and 14 April 2020 (including).
Canada
All reservations made for properties in Canada - with the exception of domestic reservations and reservations made by US travellers - with a check-in date between 17 March 2020 and 31 March 2020 (including).
Spain
All reservations made for properties in or by travellers from Spain (including Canary Islands and Balearic Islands), with a check-in date between 14 March 2020 and 29 March 2020 (including), excluding travellers carrying out activities listed in article 7 of the official governmental decree. Domestic travel is also subject to our Force Majeure conditions.
Argentina
All reservations made for properties in Argentina by travellers from US, Japan, South Korea, EU countries and Schengen countries with a check-in between 14 March and 11 April 2020 (including).
Saudi Arabia
All reservations made for properties in or by travellers from Saudi Arabia with a check-in date between 15 March and 29 March 2020 (including).
Turkey
- All reservations made by travellers from Turkey to properties in China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium or the Netherlands with a check-in date between 14 March 2020 and 17 April 2020 (including).
- All reservations made for properties in Turkey by travellers from China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium or the Netherlands with a check-in date between 14 March 2020 and 17 April 2020 (including).
Czech Republic
- All reservations made for properties in the Czech Republic with a check-in date between 12 March 2020 and 11 April 2020 (including).
- All reservations made by travellers from the Czech Republic with a check-in date between 17 March 2020 and 31 March 2020 (including).
Norway
All reservations made for properties in Norway with a check-in date between 13 March 2020 and 31 March 2020 (including).
Denmark
All reservations made for properties in Denmark with a check-in date between 14 March 2020 and 13 April 2020 (including).
Slovakia
All reservations made for properties in Slovakia with a check-in date between 14 March 2020 and 31 March 2020 (including).
Poland
All reservations made for properties in Poland with a check-in date between 15 March 2020 and 24 March 2020 (including).
Ukraine
All reservations made for properties in Ukraine with a check-in date between 16 March 2020 and 3 April 2020 (including).
Singapore
All reservations made for properties in Singapore by travellers from Italy, France, Spain or Germany, with a check-in date between 16 March 2020 and 31 March 2020 (including).
United States
- All reservations made for properties in the United States by travellers from all 26 Schengen countries, or travellers who have been in the Schengen area *) in the past fourteen days, with a check-in date between Saturday 14 March 2020 and Tuesday 14 April 2020 (including). American citizens, US permanent legal residents and their families are excluded from the travel ban.
*) Schengen area countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.
- All reservations made for properties in the United States by travellers from Ireland and the UK, or travellers who have been in these countries in the past fourteen days, with a check-in date between Tuesday 17 March 2020 and Tuesday 14 April 2020 (including). American citizens, US permanent legal residents and their families are excluded from the travel ban.
Israel
All reservations made for properties in Israel with a check-in date between 12 March 2020 and 31 March 2020 (including).
India
All reservations made for properties in India with check-in between Friday 13 March (12:00 hrs GMT) and Wednesday 15 April 2020 (including).
Italy
All reservations made for properties in or by travellers from Italy with a check-in date on or before 3 April 2020. Domestic travel is also subject to our Force Majeure conditions.
South Korea
All reservations made for properties in or by travellers from one of the following locations in South Korea: Daegu and Cheongdo County, with a check-in date on or before 31 March 2020. Domestic travel in these locations is also subject to our Force Majeure conditions.
Mainland China
All reservations made for properties in or by travellers from mainland China with a check-in date on or before 31 March 2020. Domestic travel in the Hubei province is also subject to our Force Majeure conditions.
Other reservations affected by Coronavirus
Reservations made by travellers,
- who have been to an area affected by Coronavirus;
- who have subsequently been banned from entering the country they intended to travel to;
- who have to undergo quarantine upon arrival and/or return;
- who face suspension of on-arrival visas.
In addition to the above-mentioned areas, FC also covers individual cases wherein a traveller cannot reasonably be expected to travel/stay (e.g. an infection in a hotel outside FC regions mentioned in this communication).
How does the cancellation process work?
Should a guest look to cancel or modify the dates of a reservation, either through our website, our self service tool or via Customer Service, we will facilitate the completion of that action.
By using the self-service app, guests can cancel the reservation themselves without requiring additional actions from either the property or Booking.com.
If a guest reaches out to your property to request a cancellation or a rescheduling of their reservation, you can handle this request yourself. There is no need to refer guests to our Customer Service Center. Information on how to handle these reservations can be found here.
We will continue to monitor the situation closely to ensure the safety of all partners and guests and will update this communication regularly.