Can not open dates in Calendar - Channel Provider


My booking.com account is linked to my channel manager but i cannot open dates. They are open in my channel manager but not in booking.com despite being resent several times. 

Can someone pls help? I have followed the below steps


1. Go to Rates and Availability > click on Open/close rooms

2. Select dates from which they have AV loaded until the last day (match what they have on smartbnb)
- Select all days of the week
- Select all their rooms and rates
- Action to perform > tick OPEN
- Click on the blue button 'Update and Stay here.'

BrookAve 2 years ago


That Channel manager might have limited access by design, contact Partner Support and the CM support.




Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox