Cancel booking

Good morning, 

I have a guest who should be at my caravan now. I contacted him some weeks ago to let him know if the situation with the park closing, no reply. I contacted him again 2 weeks ago asking him to cancel the booking, no reply.

He contacted me to ask to cancel the booking on the arrival day. I replied that he would have to do it from his side. No reply. I’ve explained I’m happy for the booking to be cancelled but that he must do it from his side. He replied for me to go ahead last night! I’m not getting through! He should be there now so I don’t know how to deal with the situation. 

Any guidance would be appreciated 


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Sharonpowney 3 years ago

It is unfortunate when guests do not read what you say and very frustrating.  Guests do not understand that we cannot cancel their booking for them.  You have posted this on the partner forum and we are unable to help with a specific booking.  Email booking.com using Inbox icon on Extranet to contact the help team.