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Cancel booking
Hello,
unfortunately we have to cancel the reservation 2261000251 because our guest who is now staying in the house , got covid and have to stay more. I have informed the customer and he is ok to cancel the booking . How we can proceed to the cancellation ?
Dear Eleni Mastronikoli
I am very sorry to hear that your guest got Covid!
If the other guest has agreed to cancel their booking, please follow these steps on the Extranet or the Pulse app to notify us.
I hope you find this helpful.
Kind regards,
Toniya