cancel reservation

Good morning, yesterday I received a booking from *** *** *** booking nr ***. Last year I also had this "guest" in my chalet, this did not go well, after his stay there was a huge mess in the chalet there was smoking in ( this is not allowed) there was a vomit smell. We also received serious complaints from the neighbors and the park owner about not following the park rules. I therefore think that the park owner will not allow them to enter the park upon arrival. And would like to ask for problems for the guest and the owner of the park and myself to cancel this reservation. I am willing to pay any costs. Kind regards G. de Vries

BrookAve 3 years ago


Hi Gerrit,


sorry to hear, you can just initiate cancellation.


  1. Open reservation details page, send a pre written message template or write message
  2. or phone Partner Support to cancel and mark them as blacklisted.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox