i
1
IRENE KATSELI

Cancel a reservation

Hello all, 

I would like to cancel a reservation that made yesterday. The apartment would not be available these days. I have already contacted with the visitor and have requested him to cancel the reservation, but he hasn't. How should I proceed?

b
11
BrookAve 3 years ago

 

Hi 

  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.

 

If you ask BdC or the guest does, you could end up paying for relocation costs

 

 

 

Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

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