To cancel a reservation

I have asked booking to close my calendar for the full month of December, I even received an email confirming the reservations were all close for the above month, but today I received a message about a new reservation on the month and December. 
how can I cancel this reservation?

BrookAve 2 years ago

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi  Roberta 


First I would open the reservations list and limit it to December and see if any bookings, and note their reference.

Now under Property > Details > check for the Snooze feature and see if it is enabled with an expiry date of Jan 1st for example.



Now message them or phone BdC support to have them review 






Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile