cancel a reservation


I need to cancel a reservation 22/10/2020 for covid19

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 2 years ago


Its better to contact BDC directly to support you since this is only a Partner Community.

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BrookAve 2 years ago

Hi Camilo



In general if you contact BdC support whether last minute of not to cancel, they will likely relocate the guest and then send you an invoice for the cost of it.


To avoid that deal with the guest directly and try find them somewhere to stay yourself.


You can cancel it yourself  via the details page, but if its too close to the check in date then you will have not choice but to contact BdC Support to deal with it.


Kind Regards