cancel reservation

I need help canceling the reservation coming in tomorrow the website wont let me since its less than 48 hours till arrival.  

BrookAve 4 years ago


Simply message support team with the booking number and state the request.


Extranet > Inbox > Boking messages, contact us.


Kind Regards

Profile picture for the user c
Community Admin 4 years ago

Dear Laura Wiggs thank you for posting in the community!


Here is some information for future reference. Since the system doesn't allow to cancel the reservation on your own you will need to contact our customer support in order to assist you. Also please note that the finance department cannot assist with the cancellation but only if you have been charged a commission for cancelled reservations.  


Hopefully, your issue has been resolved already.


Kind regards.