Cancel stay!

We have a guest, she want to cancelled her visit with us, the bookingnumber are ***, *** ***, the whole family has been sick in corona, she has already paid for her visit, can you repay her? Mvh Anna-Karin

BrookAve 2 years ago




no not here you cant post action requests, 


contact partner support via the 3 methods below.


PS: your partner profile is missing the listing URL .

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Ismini Karali 2 years ago

Contact partner support

Go to Inbox-Booking.com messages-Compose new message

Also, let the guest know that they can cancel it by contacting customer service

Lastly, you can request guest to cancel, from their reservation

Hope it helps

BrookAve 2 years ago


yet another Ismini reply repeating me and misinfo too, would you stop it!