Cancelation of reservation

Good morning all,

I´m on a booking.com just 5 days and now I have problem with reservation from customer. 

In a calendar I didnt change status open/close from 1. january 2021. 

Customer made reservation just for 2 days, and this for us is not rentable. :(

May I ask you guys if is some way how to make cancel of reservation?

thank you in advance.

BrookAve 4 years ago


Hi Ján Plavák


Go to reservation list , click on their reservation, now on left is pane of options including cancel.


Kind Regards,

Happy New Year


PS: link your property to your profile here so we can view it for setup etc and greatly helps with assisting you.


Profile picture for the user s
Sharonpowney 4 years ago

You cannot cancel a booking yourself, the guest has to do it.  Best thing to do is email them and apologise and do some investigation of other properties so that you can recommend somewhere else that is similar price, that way the bad news goes down better.