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cancellation

If the guests cancel the reservation a few days before the check in and they are entitled a refund, will booking.com compensate me somehow for not being able to have time to find anyone else to book on those days? Many thanks


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BrookAve 2 years ago

 

Hi 

 

Simply no, that is not a thing.

 

However their is a program called - 

Ask for a replacement guest | Booking.com for Partners

 

 

 


Reminder you cannot post actions requests or any action request on here.

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

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Enrique Padilla 2 years ago

Hi BrookAve, many thanks for your message, it has been really helpful. Is this option 'Ask for a replacement guest' free of charge or will I be charged for it? Many thanks

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Enrique Padilla 2 years ago

Hi, sorry I did not get your answer. Is it yes to 'free of charge' or yes to 'I will be charged'? Many thanks

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BrookAve 2 years ago

 

Look lad if you never click and read it and dont try to sign up for it you will never learn anything on here,

I will not be doing it for you.

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Enrique Padilla 2 years ago

I had already clicked the link and could not find a clear answer, that is why I asked again just in case you could help. I will check again. Thank you very much for your help. You have been really helpful, really appreciate your time. Have a lovely day!

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BrookAve 2 years ago

sorry Enrique 

 

sometimes I see a lot of extremely lazy partners on here (I have a pet peeve of zero tolerance for it) ,

who have not even read the basics, and post wanting it all done for them,

and assume BdC Parnter support , finance and senior management are looking at these posts , when they are not.

 

yes its free to apply for.

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BrookAve 2 years ago

 

 

Clicking ‘Activate now’ will take you to your calendar. If you are not eligible for ‘Ask for a replacement guest’, the option to activate it will not be displayed to you.

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BrookAve 2 years ago

 

example a flexible 1 day booking gets cancelled, if the system tags it as 'Find A Replacement Guest' or similar wording....

 

It then will attempt to find another searching , if they cant they will pay you that rate for those nights booked by the original guest.

 

I had it myself, but at the time it was only some bookings it applied to and was on my default no-refund rate plan.

so basically it upgraded the non refundable bookings to refundable to boost the flexibility

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Enrique Padilla 2 years ago

Please BrookAve you don't need to apologise. You have been of great help to me! I fully understand, it must be frustrating when that is not really your job and won't be appreciated it. Some people expect a lot. Take care and thanks again!