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Karen Shields

Cancellation

Hi all  I need to cancel a booking due to a non compliant guest.

 

I have requested that the said guest cancels the booking and the reasons why but I have not had any replies to me emails.  How do I actually go on to their booking and cancel it ?

Karen

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BrookAve 3 years ago

 

in this case you can do it yourself, simply

 

open reservation details page , click Request to cancel and choose option1, and thats it

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Karen Shields 3 years ago

Hi  I have done this but the booking remains in the calendar so no one else to book that room ?  Does the individual who has booked have to cancel it to ?

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BrookAve 3 years ago

its not instant but if its still showing like that after 24 hours message BdC.

in mean time open calendar list view for those dates and increase the availability count +1 to make the room seem available.immediately

k
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Karen Shields 3 years ago

Thank you for this.

Which is the best email to make contact with BdC if I have to?

Thanks again

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