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Goh Jess

Cancellation

Hi I cannot get through the hotline and nobody replies my pm. I would like to cancel booking ***. He is asking for additional bedding which i dont have and its also mentioned in my listing i only have 1 queen sized futon. In addition, my place is occupied from now till tuesday due to the covid19 situation. I cannot host this booking.

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Goh Jess 3 years ago

Mine was indeed booked last min on 19 march. Just one day after Malaysia announces a lock down and 14 day quarantine. It caused more than 50,000 (maybe more) Malaysian workers trying to enter Singapore and all of them needed accomodation.

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Goh Jess 3 years ago

Cancellations - Last Minute or < 48 hours to check-in. Using the cancel reservation button in Reservation detail page will not always be available. In this scenario , simply copy the booking number and send BdC support the booking number and message to confirm cancellation and set the refund terms , be succinct, concise. don't waffle, no long winded sentences.  

Extranet > Inbox > Booking Messages, 

Click on right, the See Contact Options,

Choose Reservations, cancellation. Click on Contact us at bottom.

copy paste booking number in.

Enter message confirming agreement, and they will get to it when they do.  

 

 

  1. I do not understand whats bdc support group. What is their email or hotline? 
  2. What are the refund terms? Any direct link where i can copy and paste?

  3. I do not see this. And upon opening the booking reservation, i cannot click the cancel button too.

    Extranet > Inbox > Booking Messages, 

    Click on right, the See Contact Options,

    Choose Reservations, cancellation. Click on Contact us at bottom.

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BrookAve 3 years ago

 

Hi 

1. BdC = Booking.com  2. If you actually are a partner you will know what the Extranet inbox > Booking Messages feature is and how to send them a support request.

 

note : it is literally spelt out for you above in that quote you made.

 

3. Reservations list, click on any reservation, and they have a pane on right with several options including Cancel Reservation , wording may differ but the function is the same. such as "Request to cancel reservation".

 

then if there is a time limit period invoked it will ask you to contact support,. then simply... 

  • Extranet > Inbox > Booking Messages, 
  • Click on right, the See Contact Options,
  • Choose Reservations, cancellation. Click on Contact us at bottom.

 

 

Kind Regards, Be Safe , Be Well

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