Cancellation of a booking

I have tried to cancel a booking that came in today as the people staying want a couple of extra days but I can’t get hold of the person who wanted to book and I don’t seem to be able to contact booking.com who tell me to get hold of customer service

BrookAve 2 years ago


Hi Richard,


No CS is not for partners only guests.

Those already staying cannot trump a new booking.


So beware if you contact Partner Support with this request by phone to do so, you may end up with a relocation invoice...


so make sure you are prepared to pay for it by doing so.



contact partner support directly




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox