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Cancellation deadlock

Hi,

One of my guests requested to cancel. I missed the cancellation email by the deadline cut off. I then sent them a cancellation request however they are being charged a cancellation fee.

We are stuck in a deadlock with no other way to cancel without her incurring fees.

Does anyone have any ideas?

Thanks


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Ben Roberts 3 years ago

Thanks for your reply. I will get onto that now