One of my guests requested to cancel. I missed the cancellation email by the deadline cut off. I then sent them a cancellation request however they are being charged a cancellation fee.
We are stuck in a deadlock with no other way to cancel without her incurring fees. Does anyone have any ideas?
Hi Ben Roberts
Yes you need to message or phone BdC Support team.
I would first message them with reference and instruction to do so.
How to Contact BdC :April 2020 - Extranet Partner Support Phone number, has moved
PS : please link your property on your partner profile
How & Why Add your Listing to your Partner Community Profile
Thanks for your reply. I will get onto that now