Cancellation deadlock

Hi,

One of my guests requested to cancel. I missed the cancellation email by the deadline cut off. I then sent them a cancellation request however they are being charged a cancellation fee.

We are stuck in a deadlock with no other way to cancel without her incurring fees. Does anyone have any ideas?

Thanks

BrookAve 2 years ago

Hi Ben Roberts

Yes you need to message or phone BdC Support team.

I would first message them with reference and instruction to do so.

How to Contact BdC :April 2020 - Extranet Partner Support Phone number, has moved

PS : please link your property on your partner profile

How & Why Add your Listing to your Partner Community Profile

Ben Roberts 2 years ago

Thanks for your reply. I will get onto that now

My property has a local management. Please contact me to have the appartment verified by a zoom call by my property manager

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