Good morning everyone :)
I only noticed yesterday that my cancellation policy say's ...
''You may cancel free of charge until 4 days before arrival. You will be charged the total price if you cancel in the 4 days before arrival. If you don’t show up you will be charged the total price.''
But it's suppose to be 7 days, not 4 days. How do I get it back to 7 days ? I never changed it to 4 days and I dont know what happened to change it.
In my Extranet it says 7 days but on the web where guests see it, it says 4 days.
Also, it says on the web that children age 0 to 2 years old can sleep in a bed or a cot/crib. I would never allow a child that age to sleep in a bed as they could roll out of the bed and onto the floor. How do I fix that ?
Help please :)
I have exactly the same problem re cancellation policy. In my preferences it states a 7 day free cancellation policy but this is changed to 4 on guest's information. Please help us booking.com!
My policy I nominated says 14 days and on my bookings its saying they will be charged for any cancellation