Cancellation of the reservation

Dear partner,

Can you please cancel reservation number ***. The reservation was made in August 2020. We haven't heard from the guest. I tried to contact them a few times but they haven't responded. I would like this period to be released for someone who really wants to travel and come over.

I hope that you understand this situation and you will react promptly as usual.

Kind regards,

Jasmina Rasovic


BrookAve 2 years ago


Hi Jasmina 

Never ever post cancellation requests here, nothing will happen.


While there are 3 methods, the preferred option is to get the guest to cancel it via their own account.


If guest has not replied in a long time then you have no choice but to contact Partner Support to see what they can do.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox