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Vlatka Švast
seeking advice

Cancellations

Hello,

I would like to ask if it is possible to send a message to a guest that has cancelled a reservation? I'm talking about the messaging integrated into the Booking.com portal.

Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

puzzling?? You do have extranet access right?

 

so all you do is open their reservation, scroll to the bottom and send them a message

 

or is there something you have not said?

 

 

 

 

Reminder you cannot post actions requests or any action request on here.

 

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 

how to contact partner support via private assigned number in inbox

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Vlatka Švast 1 year ago

Thank you. I see I can enter a message but wasn't sure if ut would get through since googling this issue most posts suggested it wasn't possible. Thank you for the info.

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Vlatka Švast 1 year ago

And now that I've tried I'm not sure again. Thenmessage sassed for one guest and an error happened in two other cases. Also I really don't know if the guests are getting the messages or a re they just sitting there never to be read by anyone because of aome specific of the booking.com policy. That's why I'm asking.

Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

the only time your messages will not get sent is when it is 7 days post their check out date.

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