Whenever a guest cancels, I waive the cancellation fee. I received a threatening invoice from you guys on how I owe money on these free cancellations. This also goes against your policy.
Could you please correct this?
That sounds a lot like the reservations are either not being marked as no shows or not actually being cancelled on the system. simply use the dispute feature on the reservation period list or include all references into a message to partner support for them to update their status to no-show/cancelled.
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For when its urgent never post here go straight to phone method ,as per below.
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