Cancellations fees

Whenever a guest cancels, I waive the cancellation fee. I received a threatening invoice from you guys on how I owe money on these free cancellations. This also goes against your policy. 

Could you please correct this?

Thank you 

Richard Honablue 



BrookAve 3 years ago


Hi Richard


That sounds a lot like the reservations are either not being marked as no shows or not actually being cancelled on the system.

simply use the dispute feature on the reservation period list or include all references into a message to partner support for them to update  their status to no-show/cancelled.


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards