a cancelled reservation

Dear,

First of all, this is a forum, so no solution can be provided.

Secondly, please erase the details of the guest (name and phone number, really?!)

Lastly, contact partner support from your extranet

Go to Inbox-Booking.com messages-Compose new message

Hope that helps

tell her to logon to her booking.com account and click the reservations then cancel,

failing that simple task she should use the customer service options to contact them to do it for her instead.

failing even that, then resort to , open their reservation , click request cancel and choose option 2.

now wait for guest notified to confirm then it should update to cancelled.

failling that phone partner support

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

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Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

8.  

   *** public main lines via Where you can reach us

    

    

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