a cancelled reservation

*** *** booking n. *** and ***   She had to booking made, I called her to clarify, and that time she told me that she was trying to cancel her bookings but did not know how to do it and asked me if I could do it for her.

I have tried numerous methods to do it, but I can't do it.

Could please take her off the reservation overview.

If you wish to varify her cancellation please call her at the phone number ***

Please confirm with me at *** that she has been taken off the reservation overview.

Best Regards

Michael Giammarco


Ismini Karali 2 years ago


First of all, this is a forum, so no solution can be provided.

Secondly, please erase the details of the guest (name and phone number, really?!)

Lastly, contact partner support from your extranet

Go to Inbox-Booking.com messages-Compose new message

Hope that helps

BrookAve 2 years ago


tell her to logon to her booking.com account and click the reservations then cancel,


failing that simple task she should use the customer service options to contact them to do it for her instead.


failing even that, then resort to , open their reservation , click request cancel and choose option 2.

now wait for guest notified to confirm then it should update to cancelled.



failling that phone partner support

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox