Guest directed to their account on main website to submit cancellation, as you notify them to cancel and they wont change dates.etc
Message Guest you must cancel and will be followed by a system notification which they must click. Until they do anything prepaid will only then be refunded.
on details page click request cancel ,choose option 2.
Guest fails to prepay deposit and/or partial/full payment in advance and within x hours (24h min.) of placing booking. In these cases its option1. Makes it alot quicker to cancel, and stops fake bookings etc..
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
Hi Peter
In order of best way:
on details page click request cancel ,choose option 2.