Cancelling a double booking

We took a booking for our property yesterday but before we could update our calendar a second booking for the same week came in through booking.com

We want to cancel the reservation with booking.com and have tried to contact the guest to explain the situation but hey are not responding. The booking is for August 

What can we do ?


BrookAve 2 years ago


Hi Gill


No problem , simply open it , use the message feature at bottom of it to notify them of zero availability for those dates and provide the next closest dates available .

Say you will initiate the cancellation and they will received a second notification to click on to complete the procedure.


Once they do the system will update  to cancelled

If they do not respond within 3-5 days, contact BdC Partner Support


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox