Cancelling a guest

Hi L.J.

FYi as per community guidelines , that partner name will get you suspended or banned  if you dont rename it to just your name or property short name.

To cancel the guest you can do directly with the guest using:

• Open the reservation details page  
• Send a short message saying you r property is in lockdown due to Covid19 and you must cancel.  
• Now click on right pane - Request to cancel, and choose option2.  
• Guest will receive an email and then click on a link to confirm . This part may take minutes / hours / days.  
• But you are now covered and dont need to do anything else. unless you already took prepayment directly, so start the refund if so.

You could suggest they give alternative dates or a credit note for booking directly with you at a later date.

Kind regards

.

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