Cancelling a guest booking due to Coronavirus

I have a guest booking which I want to cancel as we are closed.  I've sent him 4 messages and requested to cancel the booking.  He has not replied.

How do I cancel the booking?  I don't want him turning up and being charged when we are closed!

Thanks for your help

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Sharonpowney 3 years ago

That is really difficult when they won't respond to messages.  Have you tried to give him a call?  You have posted this on the partner forum so we cannot help with cancelling this.  It is better if you do it yourself as booking.com will charge a Relocation Fee

If you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


Fiona Flintham 3 years ago

Thanks, Sharon, yes sadly he gave an incorrect phone number so I couldn't get through to him.  

I'll try contacting booking.com team directly, many thanks for your advice.