Cancelling a reservation

Dear booking.com

I am the owner of property #***. I have a reservation # *** that I wish to cancel due to lack of guaranteeing deposit. I have requested to cancel the booking through the available option long time ago but I am not receiving any response - also not from the client despite several messages

Please assist in cancelling this booking to free the space

Thanks - Karim

BrookAve 2 years ago


Hi Karim 


If you have already clicked Request Cancel and choose option 1, and no response, Contact Partner Support




How To - Cancellation Handling | Booking.com for Partners





If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox