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cancelling the reservation
I need to cancel the reservation number ***. The guest wrote that a total of 13 people were planning to come to my house. The house has three bedrooms and is designed for a maximum of 6 people. I have already written to him about this three times but did not receive a reply. Please cancel this booking.
Hi Igor
There is a big difference between 13 people coming and 13 people sleeping overnight, bear that in mind.
So if you want to still cancel try:
Message guest you do not allow large groups or parties of greater than X.
Say this will be cancelled and they will receive notification to action a confirmation.
Wait for a reply before cancelling as they may be able to explain better and confirm only 6 will be staying and the rest are meeting up there only. or using sleeping bags etc.
If the repsonse if not ok and or no response , then ....
Now on right page of details click request cancellation
Now choose option 2
Wait, system sends action to guest. Note they may refuse to confirm.
Once they click accept/confirm, the status becomes cancelled
If they dont confirm cancelation you will need to contact BdC support instead.