canclelation of a reservation

I need your help. My mother who runs our house is in the hospital and she can't handle our next reservation ( 28th of July ) I contacted the people who made the reservation and they want you to inform them for what to do. Because I'm her son and I don't know much about how this works I told a friend who has a hotel to cancel the reservation and he said that he did, but our visitors told me that you haven't contacted them yet. Please help me the date of arrival is closing in and we can't take them

Ismini Karali 2 years ago


contact partner support

Go to Inbox-Booking.com messages-Compose new message

BrookAve 2 years ago



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox