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cannot change min night requirement

On the booking.com extranet calendar view I want to change the minimum night requirement setting for a specific holiday long weekend from the default 2 nights to 3 - but everytime I enter a different number the field gets overwritten with the default 2... 

How can Ichange that?

PS it is on the non-XML rates...

Anyone any idea?

Many thanks, Max
 


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John 1 month ago

Is it maybe a conflict with a min stay set in a rate plan?

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oaktreelodge 1 month ago

must be something like that. But how can I overwrite the setting for a specific weekend?

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oaktreelodge 1 month ago

So the rate plan (Flex 5 days) is set to 2 nights min. Does that mean I cannot change that at all? Then should I set the plan for no min nights - and then select the whole year in the calendar and change it back to 2 nights and on the special long weekend to 4? Would that work?

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John 1 month ago

It probably would work, but it's a cumbersome way of doing it.  It's a long time since I've used the extranet calendar, we set prices, availability and min stay via a channel manager.

 

Can you disable your standard rate (and any devolved such as non ref etc) for that weekend, then simply set up a new rate plan, with a 4 day minimum, and make it available for that weekend?

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oaktreelodge 1 month ago

Yep sounds too cumbersome that way.

I rather not disable the standard rate at it actually also is set by our channel manager (and has the correct min nights set). Just the flexible rate I want to change for that weekend is acting up. As an update: I managed to set the Min Nights from 2 to 3 (don't ask me how, it just accepted it) but cannot get it to 4 nor back to 2 - frozen and erratic... and frustrating.

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John 1 month ago

Well, if you're using a channel manager it shouldn't be an issue sending zero availability for specific dates for standard rate, and sending availability for a special, 3 night minimum rate.  I do this all the time with a non ref rate for special events which in the past have always had a high cancellations on standard rate.

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oaktreelodge 1 month ago

My channel manager is linked to other channels in addition to booking.com - hence any change there would affect the other channels. So I'm reluctant

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Niels Heinzinger 1 month ago

As far is I know, you can only set one general minimum time of stay (e.g. 2 days or nights). Only with a channel manager you have more flexibility. 

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oaktreelodge 1 month ago

This appeared to be the case (I have the flexi plan set at 2N) but over the phone the "agent" was able to change that to 4 days at one requested long weekend. Hence my question to them (no answer so far) why can't I do it? They (and the help text) referred my to using the bulk edit button... but I also don't have that on my extranet calendar screen... Still awaiting answers from the agents...

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John 1 month ago

You can set minimum stays in a rate plan and there doesn't appear to be a limit as to how many you can create.  So, you can have two night minimum for a weekday rate plan and a three nights minimum in a weekend rate plan.

 

However, yes, using a channel manager is a far more flexible and efficient method of managing minimum stays.

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oaktreelodge 1 month ago

So you mean setting a rate plan only for weekdays and another one only for weekends = 2 plans? Agree that is more cumbersome, especially if the 4N min requirement is only on one long weekend per year...

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John 1 month ago

No, I was just using that as an example to illustrate that it is possible to have a variety of minimum stays, by using rate plans.

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oaktreelodge 1 month ago

That's what I thought and need. The Flex plan with some standard min night requirement (2 in my case) and then within the Calendar I can set certain dates having a 3 or 4 night long weekend requirement. And it will not do it.

 

On using the agents, they now re-assigned my non-XML plans all to XML plans and with that I certainly cannot make changes within the Extranet... It is a longer journey then I expected.