change my email address

hello sirs,


i have a property of hotel name of HOTEL TRW in osaka japan under login name of 5197303 and we have change management office and also change the email address since May 2021. we can't open the account under the old email address to vertify the password, what should i do now and we want to give us solution how to create to use the account or should we need to open a new account for us.


Sorry for causing you any inconvenience caused and let us have your prompt reply as early as possible.

Ms Grace



BrookAve 1 year ago


normally you would just logon as primary first user and add new user with new email address


contact partner support via 3 methods below



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox