Change Property Status to CLOSED/NOT BOOKABLE

Can you assist me in changing the Status for our Capital Hall ***– this hall should NOT be open / bookable. This hall is CLOSED/NOT BOOKABLE.

I see too that the Property also says it is available for 3 more days, however I have CLOSED this in Booking.com yet we have still received bookings.

Can you urgently have this corrected or advise how I can do this myself directly on your Intranet site. I have used the HELP function and it does not take me to any instructions on how this can be changed through my admin log-in.

Please respond ASAP. Regards, Tony Chalmers

Profile picture for the user m
M Adamopoulou 4 years ago

Hello, since this is only a Partner Community...you have to resend your message request through your Extranet inbox directly to BDC.

Meanwhile you can close all your rooms so that guests can not make reservations.

Wish you luck.

BrookAve 4 years ago



Hi Tony, 


Pickup the phone and ring support team, do not message unless to want to wait days for a response.

See below for contact info.


And just before you do set all rooms to closed and or set inventory per room type to zero.

FYI: Depending on how old the reservations are BdC will likely expect you to pay for the relocations.


If you cant get the booking guests to accept your cancel request.



Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

Jelena Perovic 2 years ago


How do I change my apartment from closed to opened for reservations?

Kind regards,