Changing a reservation unit number

Hi I have a guest who has requested a postponement due to covid19 infection. I am able to change the date easily by sending them a date request, however I need to not only change the date, but move them to another unit and can't find a way to do this via xtranet. Can anyone assist with this please?

BrookAve 2 years ago

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
*** public main lines via Where you can reach us

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