c
1
Courtney Bushouse
seeking advice
tips
urgent

Channel Manager

Is anyone else in to booking.com extranet universe having problems as far as the reservations reaching their system. 

Like the reservation will clearly show on the extranet website however, in our PMS the reservation is nowhere. It is causing problems for sure especially when we are completely sold out. 

If anyone else has had this problem and knows a solution or anything that can help it would be greatly appreciated. 

b
11
BrookAve 2 years ago

 

 

contact partner support directly

 

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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