Hi there, could it be that you are not eligible for this verification method? Take a look at this article. If you have a banner on the Extranet that asks you to verify your location, and you click on Confirm location, but there is no option to upload a video, perhaps this is simply not available. If you have more questions, perhaps you should contact customer service.
I tried to communicate with help, but I did not find a solution to the problem. In Jordan, we do not have a location confirmation service via mail, so I searched for other methods, and it did not work. I am currently standing at the location confirmation step, noting that I have the location confirmed on Google Maps.
I see what you mean. Are there any other alternative verification methods available on the page that you are looking at, or only the option with the letter?
In that case, if you have been waiting several weeks, try to reach out to customer service one more time. Perhaps they can provide a different solution.
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
Hi there, could it be that you are not eligible for this verification method? Take a look at this article. If you have a banner on the Extranet that asks you to verify your location, and you click on Confirm location, but there is no option to upload a video, perhaps this is simply not available. If you have more questions, perhaps you should contact customer service.
I tried to communicate with help, but I did not find a solution to the problem. In Jordan, we do not have a location confirmation service via mail, so I searched for other methods, and it did not work. I am currently standing at the location confirmation step, noting that I have the location confirmed on Google Maps.
I see what you mean. Are there any other alternative verification methods available on the page that you are looking at, or only the option with the letter?
only the option with the letter
In that case, if you have been waiting several weeks, try to reach out to customer service one more time. Perhaps they can provide a different solution.
"I am trying. Thank you, my friend, for your time."
No worries, I am sorry that you're facing so many difficulties with this verification. I hope customer service will be able to help you. Good luck!