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Cleaning between guests

I have a client booked, leaving on the day a new Client arrives. [booked now\.  Due to Covid 19 we have to decontaminate the Villa prior to the new Guest check in.   I have requested the new client to leave a day earlier in order for us to deep clean for the new guest [booked in from earlier this year].   Is there an easier way to get hold of booking.com for assistance.

 


Profile picture for user sharonpowney.hotmail.co.uk s
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Sharonpowney 3 years ago

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

Also, you need to make sure you block out cleaning dates in your calendar and then you won't have this problem.