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Cleaning Fee

We added a cleaning fee on through our channel manager and it doesn't seem to have been added on our recent bookings. I am unable to find where I can add this manually to future bookings.

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Claire - Accou… 1 year ago

Hi Naomi,

Here are the steps to add extra fees via this link.…


Once you've added the fees, go onto the guest facing website and do a test. Go through the booking process until you see the charges and see if the fees calculate correctly onto the booking. If they don't then maybe give partner services a call as all channel managers are different and offer different services. 


Best to call via your extranet under Inbox > messages. From here you will either see a ‘Contact Us’ button or ‘See Contact Options’  then under contact us select the relevant topic > Other > then click ‘See all contact Options > Message or Call.


Kindly note that your extranet is the best place to seek help as your inquiry will go to a specific department depending on the topic you choose when you send a message. 


Kind regards,