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Cleaning Fee
We added a cleaning fee on through our channel manager and it doesn't seem to have been added on our recent bookings. I am unable to find where I can add this manually to future bookings.
We added a cleaning fee on through our channel manager and it doesn't seem to have been added on our recent bookings. I am unable to find where I can add this manually to future bookings.
Hi Naomi,
Here are the steps to add extra fees via this link.
https://partner.booking.com/en-gb/help/policies-payments/policies/manag…
Once you've added the fees, go onto the Booking.com guest facing website and do a test. Go through the booking process until you see the charges and see if the fees calculate correctly onto the booking. If they don't then maybe give partner services a call as all channel managers are different and offer different services.
Best to call via your extranet under Inbox > Booking.com messages. From here you will either see a ‘Contact Us’ button or ‘See Contact Options’ then under contact us select the relevant topic > Other > then click ‘See all contact Options > Message or Call.
Kindly note that your extranet is the best place to seek help as your inquiry will go to a specific department depending on the topic you choose when you send a message.
Kind regards,
C.Chin