Cleaning timing

I have one customer arriving on the 25th of December and another living on the same day. There is no time to clean the place. I need to cancel one of the reservations. How do I do? It was a mistake by booking.

BrookAve 4 years ago


Hi Lúcia Peraita


I wouldn't cancel at all I would leave it and let them enjoy their xmas.


You could always offer them a  partial cashback or welcome pack to mitigate the lack of cleaning.



Kind Regards


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