l
1
Cleaning timing
I have one customer arriving on the 25th of December and another living on the same day. There is no time to clean the place. I need to cancel one of the reservations. How do I do? It was a mistake by booking.
Hi Lúcia Peraita
I wouldn't cancel at all I would leave it and let them enjoy their xmas.
You could always offer them a partial cashback or welcome pack to mitigate the lack of cleaning.
Kind Regards
If you still want to talk to a BdC Support Advisor simply go to Inbox, Booking Messages, click on Contact Us.
Note:: adding your property link to your partner profile helps other partners help and advise you.
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…